Billing and pricing
• WHAT ARE YOUR PRICES?
We aim to keep our prices simple, fair, and competitive. For a range, please refer to our app fare calculator.
For bulk corporate or agency rates, contact us at email@example.com.
• WHAT IS THE AIRPORT PICKUP SURCHARGE?
Airport pickup surcharge applies to all airport pickup bookings. This charge is there to compensate the pilot for parking the car, paying applicable airport taxes, and waiting for up to 30 minutes free of cost.
• WHY DOES THE SAME TRIP COST DIFFERENT EVERY TIME?
Our pricing is based on distance traveled and wait time (below 16 km/h). It is likely that similar trips may have slightly different distance based on variances in route. But more often than not, difference between fares of similar trips is caused by different amount of wait time.
We define wait time as time when the car is traveling less than 16 km/h. This is similar to how most taxi companies around the world work. The implication is that the wait time will vary based on traffic conditions, even if you are punctual.
• WHEN IS MY CREDIT CARD CHARGED?
Your credit card is not charged until after your trip is finished. At the time of booking, we simply want to know which card you want to use for the trip.
We typically process credit cards in nightly batches, so your card may be charged the night of your booking or early next morning.
• WHAT IS THE CANCELLATION POLICY?
We wish we did not have to charge for cancellations at all. But the reality is that pilots, once assigned to a booking, will often turn down other business to do our bookings. Therefore, if a booking is cancelled after a pilot has been assigned (which happens a couple of hours before the pickup time), we need to compensate him/her.
With that principle of fairness, we have tried to be generous in our cancellation policy.
Bookings cancelled before a pilot has been assigned incur no cost.
For fixed-time bookings, if cancellations happen 2 hours prior to pick-up time, no cost is incurred (even if a pilot has already been assigned). For cancellations made within less than 2 hours of pick-up time, the cancellation cost will be the minimum fare for the country you're in. For last minute cancellations, or in cases where the pilot has already arrived for pick-up, the cancellation cost is the minimum fare, plus waiting charges if any.
For NOW bookings, if cancellation happens 2 minutes after driver assignment, there is no cost. Between 2 minutes of driver assignment and driver arrival, the cancellation cost is the minimum fare. After pilot arrival, the cancellation cost is the minimum fare, plus any waiting charge.